User Data Deletion Instructions

1. What Data This Covers

• WhatsApp messages you send to, or receive from, our WhatsApp number or bot, including message text, time and delivery status.
• Contact details such as your phone number, WhatsApp profile name and any name, email, company, requirement or budget you share during the chat.
• Lead and enquiry records created from those chats (for example, notes on what you asked for and follow-up status).
• Facebook Login / WhatsApp signup data: if your business connected its WhatsApp Business account to our app, the IDs Meta shares with us (business account ID, WhatsApp Business Account ID, phone number ID), your business name and the access permissions you granted.

2. How to Request Deletion

Use either option:

1. Email [email protected] with the subject "Data Deletion Request". Include the phone number (with country code) or email address the data is linked to.
2. WhatsApp the word DELETE to +91 90805 83767 from the number whose data you want deleted.

To protect you, we may ask you to confirm the request from the same phone number or email before we delete anything.

If you connected a business account through Facebook Login, you can also remove our app at any time from Facebook: Settings & privacy → Settings → Business integrations (or Apps and websites) → select AdMetrics Pro → Remove. This stops new data reaching us; please also email us so we delete what we already hold.

3. What We Delete

• Your WhatsApp chat history with our bot and the message records on our servers.
• Your contact details and the lead/enquiry records created from your chats.
• For connected businesses: the stored Meta account IDs and access tokens, so our app can no longer access your WhatsApp Business account.
• Copies held in our automation and CRM tools that we control.

4. Timeline & Confirmation

• We acknowledge your request within 7 days.
• We complete deletion within 30 days of confirming your request.
• When it is done, we confirm by the same channel you used (email or WhatsApp).

5. What We May Keep

• Records we are required to keep under Indian law, such as invoices, payment and tax (GST) records and accounting records, for as long as Indian law requires.
• A short note that you asked for deletion (your phone number or email and the date), so we honour your request and do not contact you again.
• Messages that remain on your own phone or in WhatsApp/Meta's systems are controlled by you and Meta, not by us. You can delete chats in your WhatsApp app.

6. Contact

This page supports the rights you have under the Digital Personal Data Protection Act, 2023 (DPDP Act). For full details, see our Privacy Policy.